Shipping policy
Shipping Area
We ship throughout the Canadian territory.
Delivery Times
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Orders are prepared within 24 business hours after payment confirmation.
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Standard delivery time is 1 to 4 business days from dispatch, depending on the destination address and the courier service.
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During peak periods (sales, special campaigns, Christmas), delivery times may be affected.
Shipping Costs
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Shipping costs are calculated and displayed before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your delivery at any time.
Deliveries
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Deliveries are made to the address provided at checkout.
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It is the customer’s responsibility to provide a correct and complete address.
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If you are absent at the time of delivery, the courier service will leave a notice or attempt to contact you to reschedule.
Shipping Issues
If your order arrives damaged or incomplete, please contact us within 24 hours of receipt by writing to hello@supersentials.com.