Shipping policy

Shipping Area

We ship throughout the Canadian territory.

Delivery Times

  • Orders are prepared within 24 business hours after payment confirmation.

  • Standard delivery time is 1 to 4 business days from dispatch, depending on the destination address and the courier service.

  • During peak periods (sales, special campaigns, Christmas), delivery times may be affected.

Shipping Costs

  • Shipping costs are calculated and displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your delivery at any time.

Deliveries

  • Deliveries are made to the address provided at checkout.

  • It is the customer’s responsibility to provide a correct and complete address.

  • If you are absent at the time of delivery, the courier service will leave a notice or attempt to contact you to reschedule.

Shipping Issues

If your order arrives damaged or incomplete, please contact us within 24 hours of receipt by writing to hello@supersentials.com.